Delivery and Shipping Policy
a) J. L. Morison (India) Limited (“Company”) uses the services of reputed courier companies for the shipment of its Products.
b) Delivery will be made on all business days except Sunday and Public Holidays and shall bemade to the shipping address provided by a User at the time of placing the order. Orders willbe shipped only to a single destination address specified at the time of billing.
c) Orders which are dispatched may be tracked using the consignment/tracking number on thecourier company’s website and a link for the same shall also available in “Track your order”tab on the www.jlmorison.com. A mail shall also be sent to the User (customer) after theorder is dispatched with the tracking number along with the courier company’s details..
d) Orders shall be delivered within 4-5 business days within Mumbai from the date of orderwhereas orders for outside Mumbai will be delivered as per the delivery date agreed at thetime of order confirmation and courier company shipment delivery norms.
e) Orders from certain specific cities/countries may require documents/declaration from a Useras it may be a mandatory requirement in accordance with the laws of the said cities/countries.Orders will be shipped as soon as the required documents are received by the Company forthe same. The customer care representatives of the Company shall get in touch with the Usersfor assistance, if any required with respect to the same.
f) The Company shall endeavour to ensure that the orders are delivered to a User within theprescribed time. However, under no circumstances shall the Company be held responsible forany delay in delivery of Product due to circumstances beyond the control of the Company.
g) Delivery charges of Rs. 50/- shall be included in all shipping and handling charges if the netorder value falls below of Rs. 500/- . However, the charges may vary based on product,volume, dimension of product, weight etc. which shall be specifically mentioned in theshopping cart to the User before he/she may make payments for the same.
h) A User is required to provide a proper and accurate billing address in order to facilitate thedelivery of an order at the earliest. At least two attempts shall be made to deliver an order to aUser. An email will be sent to a User in the event of an unsuccessful delivery in the firstattempt clearly specifying the date and time when the second attempt of delivering the ordershall be made. In case the second attempt at delivery of the order is also unsuccessful for anyreason whatsoever, the order shall stand cancelled and no refund shall be provided for thesame.